Refund &
Exchange Policy
Shop With Confidence
At Al Aqmar Household, your satisfaction matters to us. We want you to shop with confidence — if something isn’t right with your order, we’re here to help. Please read our policy below to understand how returns, refunds, and exchanges work.
- 7-Day Claim Window
- Easy Exchanges
- Online & COD Refunds
01. Returns & Exchanges
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To qualify for a return or exchange:
- The product must be unused and in its original condition.
- Original packaging and accessories must be included.
- Proof of purchase or an order number is required.
02. Non-Returnable Items
For safety and hygiene reasons, the following items are generally not eligible for return:
- Opened or used cleaning chemicals and liquids.
- Used household or hygiene products.
- Products damaged due to misuse.
- Items marked as non-returnable.
03. Refund Process
Once we receive and inspect your returned product, we’ll notify you about the approval of your refund.
Online Payments
Approved refunds will be processed through the original payment method, where supported.
Cash on Delivery (COD)
Approved refunds will be issued through bank transfer or another mutually agreed payment method.
04. Product Exchanges
If you receive a damaged, defective, or incorrect item, we’ll help arrange an exchange, subject to verification and product availability.
05. Return Shipping Charges
Return shipping charges may vary depending on the reason for the return.
06. How to Request a Return or Exchange
Contact our customer support team and provide the following. Our team will review your request and guide you through the process.
Order Number
Share your order number or proof of purchase.
Describe the Issue
Give a brief description of the problem.
Add Photos
Send clear product photos, if applicable.
Frequently Asked Questions
Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect product.
No. For safety and hygiene reasons, opened or used cleaning chemicals, liquids, and used household or hygiene products are generally not eligible for return.
Approved COD refunds are issued through bank transfer or another mutually agreed payment method.
It depends on the reason for the return. If we sent an incorrect, damaged, or defective product, Al Aqmar Household will arrange an appropriate return solution.
If the same product is unavailable, our team will discuss an alternative solution with you.
Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out through our Contact Us page. We’re always happy to help!
Al Aqmar Household — From Our Family to Yours.